My Account (4)

How do I create an account?

  • Click My Account
  • On the left, follow the instructions for First Time Customers
  • Then simply follow the prompts to complete setting up your account.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click My Account and then log in to edit your account information.

I forgot my password.

Click My Account and then click “Did you forget your password”.

How do I return my product?

If you are dissatisfied with your order, you may return your items for a prompt refund or exchange. Please review our return policy for more information.

Order Status (8)

How do I return my product?

If you are dissatisfied with your order, you may return your items for a prompt refund or exchange. Please review our return policy for more information.

Has my order shipped?

Click My Account to check your order status.

How do I change quantities or cancel an item in my order?

Click My Account to view orders you have placed. Then click the change quantities / cancel orders link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click My Account to track your order.

My order never arrived.

Click My Account to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my shipment.

Click My Account to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My product is missing parts.

Click My Account to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Shipping & Returns (4)

How do I return my product?

If you are dissatisfied with your order, you may return your items for a prompt refund or exchange. Please review our return policy for more information.

Do you ship international?

Please create an account by clicking My Account. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Pricing and Billing (5)

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click My Account to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt / invoice.

Click My Account to view your account and print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Guarantees (3)

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy.  Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure sockets layer) encryption, the highest standard in Internet security.

Buyer's Guide (4)

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the products you’re looking for, you may use the navigation menus on the top or type a keyword into the seach box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click or tap on a category you might be interested in. Categories are located at the top of the page in the navigation menu. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the search box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart you will see them appear on the right side of the page.  In the cart you will see a box where you may enter your coupon code.